Privacy Policy

Last updated: May 4, 2026

1. Data Controller

Big Lab IT Solutions L.L.C ("Big Lab", "we", "us") is the data controller responsible for your personal data. We are registered in Dubai, UAE, at Dubai Branch Building, Mankhool, Plot 623-0.

Contact: info@big-lab.ai

2. Data We Collect

We collect the following categories of personal data:

Contact form data: Name, email address, company name, and message content when you submit our demo request form.
Account data: Email, name, and password hash when you register for our platform.
Usage data: IP address, browser type, device information, pages visited, and interaction data collected automatically through cookies and analytics tools.
Communication data: Records of correspondence when you contact us by email or phone.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you submit the contact form with the privacy consent checkbox selected, or when you accept cookies.
Contractual necessity: To provide our SEO AI Tools platform services to registered users.
Legitimate interest: To improve our services, ensure security, and prevent fraud.
Legal obligation: To comply with applicable laws and regulations.

4. How We Use Your Data

To respond to your demo requests and inquiries.
To provide, maintain, and improve our platform services.
To send marketing communications (only with your explicit consent).
To analyze website usage and improve user experience.
To comply with legal obligations.

5. Data Sharing

We do not sell your personal data. We may share it with:

Service providers: Hosting (DigitalOcean), analytics (Google Analytics), email delivery services — who process data on our behalf under data processing agreements.
Legal authorities: When required by law or to protect our legal rights.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the UAE, including the EU and US. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

7. Data Retention

Contact form submissions: Retained for 24 months or until you request deletion.
Account data: Retained for the duration of your account and 12 months after deletion.
Usage/analytics data: Retained for 26 months (Google Analytics default).

8. Your Rights

Under applicable data protection laws (including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and GDPR where applicable), you have the right to:

Access your personal data.
Rectify inaccurate or incomplete data.
Delete your personal data ("right to be forgotten").
Restrict or object to processing.
Data portability — receive your data in a structured format.
Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@big-lab.ai. We will respond within 30 days.

9. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

Notify the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
Notify affected individuals without undue delay if the breach is likely to result in a high risk to their rights and freedoms.
Document all breaches, their effects, and remedial actions taken.

10. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), access controls, and regular security reviews.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights:

Big Lab IT Solutions L.L.C
Dubai Branch Building, Mankhool, Plot 623-0, Dubai, UAE
Email: info@big-lab.ai